Refund policy

Last updated: 8 October 2026

Try before you buy. Tapelark's free trial runs 14 days with every feature, Pro features included, so you can check it works with your Mac and the apps you use before you pay.

30-day refund

If Tapelark does not work as described on your Mac, or you bought it by mistake, write to support@tapelark.com within 30 days of your purchase with your order number or the email address you bought with. We refund the full price. If something is not working, tell us what happens: we can often fix it, but the refund never depends on that.

The same applies to upgrades. Refunds go back to the payment method you used, through Link; your bank may take 5–10 days to show them. A refunded licence key stops working, and refunding an upgrade returns you to the licence you had before.

After 30 days

We still help with anything that does not work as described. Where the law of your country gives you further rights as a consumer, for example for a product that is faulty or not as described, they apply in addition to this policy.

Buyer protection from Link

Tapelark is sold through Link, Stripe's checkout, which is the seller of record. Purchases through Link are also covered by Link's own buyer protection: within 60 days you can ask Link for help if you did not receive your licence, it is not as described or faulty, or the purchase was made without your permission. See Link's terms for the details. This policy is in addition to Link's, never instead of it.

Any statutory right of withdrawal for digital content is handled by Link, as the seller of record, under its terms of sale. Our 30-day refund applies either way.